Why does my phone not charge when connected to the charger?

It can be extremely frustrating to plug your phone in to charge only to come back an hour later and see you only have 10% left. Here are 3 reasons that we have compiled for why this could be happening.

Reason 1: Your charging cable.

Your charging cable is great place to start when solving this problem. Check the cable to make sure that it is not frayed or damaged in any way. Secondly, make sure the cable has a firm connection to your phone and also to the wall adapter.

If you have an iPhone, make sure your cable is Apple Certified. This is identified with a Made for iPhone label on the package.

Reason 2: Your charging port is dirty.

Dust, lint or other debris can accumulate in the charging port which prevents the charging connections from working properly. Before attempting to remove any debris, always be sure your phone has been backed up to be completely safe and is turned off. Gently clean the charging port with a toothpick or by blowing into the port. Gently is the key word. Do not use an air compressor to remove debris, this wont end well.

If you notice something lodged into the charging port, bring your phone into Tech Unlimited and we can use the required tools to remove the debris.

Reason 3: Something’s wrong with your phone’s software.

Fun fact, your phone’s software is the true mastermind of charging. When you plug your phone into a power source, you’re not hooking it up directly to the battery. It’s the software that completes the connection. So if your phone isn’t charging, the software may have crashed in the background. To resolve this, try doing a hard reboot.

After reviewing these reasons and your phone still won’t charge, Tech Unlimited can replace your charging port to see if that resolves the issue. This process takes about 30 minutes depending on the model of your phone. Give us a call at (507) 276-5059 for a quote!

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